Frequently Asked Questions
Everything you need to know about your Babybee journey.
What is the delivery timeframe for my order?
Orders are typically processed within 24-48 hours. Depending on your location, standard shipping takes 3-7 business days, while express options are available for faster arrival.
Do you offer a trial period for your prams?
Yes, we offer a 9-month 'Love It or Return It' guarantee. If you are not completely satisfied with your pram, you can return it within this period for a full refund, subject to our return policy terms.
Are Babybee prams covered by a warranty?
Every Babybee pram comes with a 3-year defects warranty. This covers manufacturing faults and structural integrity to ensure your peace of mind while on the go.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible interest-free payment options like Afterpay and Zip Pay.
Are the fabrics used in your prams safety-tested?
Absolutely. All our fabrics are OEKO-TEX certified and tested for UV protection and durability, ensuring they are safe for your baby and resistant to the elements.
Can I purchase replacement parts or accessories later?
Yes, we stock a wide range of official accessories and replacement parts on our website to ensure your pram grows with your family and stays in top condition.